Profitability Management


Profitability analysis has become an important new management accounting tool based on the fact that each customer is different and that each euro of revenue does not contribute equally to the firm’s profitability.





The following issues should be considered when analyzing customer profitability:

  • How to develop reliable customer revenue and customer cost information
  • How to recognize future downstream costs of customers
  • How to incorporate a multi period horizon in the analysis
  • How to recognize different drivers of customer costs


ICAPs Customer Profitability Management capabilities and solutions focuses on:

  • Understanding and analyzing customer profit drivers
  • Maintaining and increasing customer profitability
  • Turning unprofitable customers into profitable ones




About us

ICAP Group – with 1.300 employees – is the largest Business Information and Management Consulting Group in Greece, with a strong presence in Southeastern Europe.

At ICAP Consultants, our vision is to become the recognized regional leader in Business Consulting enabled by Technology and Business Analytics. Our strategy relies on uniquely combining a superior industry-focused business consultative approach, consumer & business data, analytics and data integration technology solutions. Our unique and innovative solutions differentiate our customers and provide them a competitive advantage.

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