Business Process Management

Published in Operational Excellence

Considering the appliance of a process-centric approach on a business’s operation model to be essential for the achievement of the operational excellence objective, ICAP supports its clients to understand, document, analyze and monitor their processes.

Real-time performance measurement by the use of meaningful Key Performance Indicators (KPIs) is the major pillar on which ICAP services are based. 
By such an approach a business obtains an instant and clear view of what is going right (or wrong), the reasons for which it performs in a certain way and the source of the problems. Moreover, proper monitored and in-depth analyzed processes may be also objectives when compliance with international standards, rules regulations and risk management is a top priority.

About us

ICAP Group – with 1.300 employees – is the largest Business Information and Management Consulting Group in Greece, with a strong presence in Southeastern Europe.

At ICAP Consultants, our vision is to become the recognized regional leader in Business Consulting enabled by Technology and Business Analytics. Our strategy relies on uniquely combining a superior industry-focused business consultative approach, consumer & business data, analytics and data integration technology solutions. Our unique and innovative solutions differentiate our customers and provide them a competitive advantage.

Follow us

icon facebook64 icon linkedin64 FB64 icon email

Discover More

Send a Question or Request