Business Process Improvement

Published in Operational Excellence

ICAP goes on with adding extra value to businesses that have adopted an efficient Business Process Management approach by supporting them on their ongoing and of high importance effort to continuously improve their operating processes.




Powerful but easy-to-use and -access tools are deployed so that interested parties become able to design agile processes from product design to after sales services. Sources needed per process, the environment in which they operate (e.g. IT system, data, products, risk etc.) and the way that each process is linked to a business’s strategic objectives are some of the pillars on which process design/redesign/improvement is based.

About us

ICAP Group – with 1.300 employees – is the largest Business Information and Management Consulting Group in Greece, with a strong presence in Southeastern Europe.

At ICAP Consultants, our vision is to become the recognized regional leader in Business Consulting enabled by Technology and Business Analytics. Our strategy relies on uniquely combining a superior industry-focused business consultative approach, consumer & business data, analytics and data integration technology solutions. Our unique and innovative solutions differentiate our customers and provide them a competitive advantage.

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